Data Engineer

Use a combination of data engineering, science, and analytics skills to build the business insights platform across Trust Policy & Programs org (backend automation to frontend insights, ranging from minor analysis to complex user behavior models).
Perform data modeling of the various entities involved in Airbnb Trust like customers, hosts, cases, agents, etc. using modern data modeling tools and frameworks
Devise business metric frameworks and optimization models to make optimal business decisions while minimizing risk
Blend external and internal data insights to identify customer pain points and behavior in the context of trust
Influence data-driven decisions across global sites and business verticals in day-to-day via business reviews, self-serve portals, planning scorecards, and impact analyses among others
Experiment with new Airbnb policy/product features to deter and mitigate risk
Conduct deep-dive data science-based analysis into various operational problem areas like policy incubation, enforcement efficacy, prevalence, efficiency, agent tooling, agent staffing & optimization, and agent quality & efficiency to identify and solve operational bottlenecks
Build machine learning models to optimize the effectiveness of manual review by agents, and to detect, prevent & mitigate high-risk activities and fraud on Airbnb
Extensive experience in data science with an emphasis on operations scalability and optimization; and on measuring and optimizing for customer satisfaction and safety for a digital product
Strong data analytics experience with an emphasis on the development of business-facing metrics and on solving business decision-making
Demonstrated ability to create and drive technical and impactful roadmaps for the business, and seamlessly execute against them
Proven ability to tailor your solutions to business problems in a cross-functional team, with the ability to communicate clearly and effectively with cross-functional partners of varying technical levels
Have a positive and solution-oriented mindset; lead by example
Ability to partner across global, matrixed, and cross-functional teams
Exceptional presentation, written, and oral communication skills