Healthcare chatbot diagnosis:

Artificial intelligence (AI)-enabled tools for healthcare aren’t without their challenges. Still, AI will benefit patients and practitioners.

Chatbots are common in e-commerce, but they have only recently entered the health sector. And it’s about time. Chatbots can help businesses retain or attract new customers, communicate more efficiently with target audiences, and provide solid customer service.

Healthcare consumerism, or a movement to make health services more efficient, convenient, and cost-effective, implies the industry needs to find better ways to connect members and patients.

As a result of massive amounts of plan information and mounds of data stolen from digital health records, the healthcare industry has access to the input it needs to provide enriched consumer interactions. AI-enabled virtual assistants can simplify and personalize the user experience for payers, providers, and members.

Steps to better health:

Value-based health focuses on the determinants of health, such as diet, exercise, and the daily challenges people face. It relies on the collection, aggregation, and analysis of local and regional data to identify value. Nowadays, in the age of consumerism, that means identifying where patients get lost in the healthcare system and providing information to help guide them.

Therefore, the payer role is shifting from transactional customer engagement to an experience-based model to drive better clinical outcomes. Payers that succeed will be able to deliver better experiences, resulting in higher satisfaction and better outcomes for their members. Value-based payment programs have increased industry complexity, making it even harder for consumers to navigate the healthcare system.

Enhanced consumer experiences:

Whether they’re looking for a doctor in their network, have a question about an upcoming bill, or are proactively checking if they’re covered for an upcoming medical event, members dread having to call their health plans for assistance. Most members have low expectations for great customer service, and when they call, they are sick or in need of care.

The lack of digital administrative processes has caused frustration for a new generation of healthcare consumers. They are accustomed to online bill payment in banking and instantaneous information when shopping online. Over half of patients say they asked providers ahead of time for information about expected out-of-pocket costs, but just half were able to obtain it.

Patients often decide whether to undergo treatment based on price transparency, regardless of doctors’ orders. According to a recent survey, 82 percent of respondents who sought pricing information said it influenced their decision-making process.3 The proportion was highest among Millennials, those aged 23 to 38, who accounted for 88 percent.

https://www.suryasys.com/technology-and-data-can-improve-access-to-mental-health-resources/?preview=true